Here are Dos & Don'ts for you to have a great experience on Dhan.
Always keep your device (mobile, laptop or any device used to access Dhan) password protected.
Regularly update your Dhan account password
Regularly check all your transaction statements, account statements and portfolio holdings on Dhan.
Use an antivirus protection for your device
Reach out to our customer support at Dhan immediately if you find any discrepancy in your transactions or portfolio holdings.
Select a nominee on Dhan for easy transfer of investments in the event of demise of an investor
Do not share your Dhan account details with anyone on the phone or the internet or any person even if she or he claims to be from Dhan.
Never respond to phone, SMS or mail communication containing investment advice and tips. Dhan will never share such communication with you.
Do not share important information such as Login, OTP, Transaction IDs, KIN Number, Demat ID, etc with anyone via phone or on the internet.
Never respond to phone or SMS communication asking for your personal information for account opening on Dhan.
Do not share private information like card details, bank account login details etc. via chat, on the internet or on paper or with anyone.
If you receive any such suspicious communication, please bring it to our notice at email@example.com
With Customer Service Team
For any complaints or grievances about your experience with Dhan, we provide you multiple ways to connect with us, this includes a comprehensive knowledge base & FAQs, reaching to us via email on firstname.lastname@example.org, or via chat support on our app, on our social media channels or you can also directly call and connect with our customer support.
It is our endeavor to offer you assistance to your satisfaction on your queries related to your experience with Dhan.
With The Compliance Officer
If you have any issue that is not resolved after 15 days from raising it, or if you are not satisfied with the response received, you may, after completing the 15 day period from the date of first raising the issue, write to our Compliance Officer at
The Compliance Officer,
Moneylicious Securities Private Limited, 302, The Western Edge I, Off Western Express Highway, Borivali (East), Mumbai - 400066, Maharashtra, India
Please quote your ticket id, full complaint in detail, resolution provided, date of submission of the complaint for faster resolution by the Compliance Officer.
With Founders Office
If you continue to be not satisfied with the response received in the next 15 days from writing to the Compliance Officer, you may further escalate the issue and write to our Founders Office at: email@example.com.
Please quote your ticket id, full complaint in detail, resolution provided, date of submission of the complaint for faster resolution by the Founder Office.
Furthermore, if you are not satisfied with the resolution provided, you may approach SEBI at www.scores.gov.in
Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID.
Please quote your ticket id, full complaint in detail, resolution provided, date of submission of the complaint for resolution by SEBI.
Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms
Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link: https://www.nseindia.com/invest/about-defaulter-section.
Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason.
Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
Don't ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.”