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Privacy Policy

Privacy Policy

Privacy Policy

This page contains important information regarding the terms and conditions which apply to your trading and demat account.

Privacy Policy

Moneylicious Securities Private Limited a Company incorporated under the Companies Act, 1956 having CIN: U74999MH2012PTC433549 ("Company" or "We" or "Us" and their connotations) operates a website (URL: www.dhan.co) and a mobile application called Dhan, or any such medium or channel, online or offline, that is used for provisioning of the Company's product & service offerings (together called as the "Dhan Platform") which is engaged in the service of offering an online platform for carrying out trade transaction that collects personal data or information to process Users (defined hereinafter) financial and non-financial transaction requests. ("Service"). The Company is a trading member of NSE, BSE and MCX, registered with Securities & Exchange Board of India ("SEBI") and having Registration No. INZ000006031

The Dhan Platform gathers certain information with prior consent from the following: any natural or legal person who has visited the Dhan Platform and/or the mobile application, and/or who may or may not have further agreed to initiate the process of opening an account with Dhan Platform shall come under the purview of the scope of this Privacy Policy (collectively "Users" or "You"). Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms and Conditions available on www.dhan.co

Our User's privacy is extremely important to Us. We recognize the privacy concerns of the Users and hence as a commitment to provide safe and secure experience on Dhan Platform, We have formulated this privacy policy to help Users make an informed decision


Legal Basis:

This Privacy Policy (“Privacy Policy”) is meant to help the Users understand what information We collect, why We collect it, what information We disclose and how the Users can update, manage, export, and delete their information. It shall be read with our Terms and Conditions found on Dhan Website and in compliance with the following

  • The Information Technology Act, 2000
  • The Information Technology (Reasonable Security Practices and Procedures and Personal Information) Rules, 2011 (the "IT Rules")
  • The Information Technology (Intermediaries Guidelines) Rules, 2011
  • Prevention of Money Laundering Act, 2002
  • Securities and Exchange Board of India (Stockbrokers) Regulations, 1992
  • Any other applicable laws.

CONSENT:

The Users will be deemed to have read, understood and agreed to the terms as provided in this Privacy Policy. By granting their assent to this Privacy Policy, Users' provide consent to such use, collection and disclosure of Personal Information as prescribed in this Privacy Policy.

We reserve the right to update or change our Privacy Policy at any time and the Users should check this Privacy Policy periodically

Continued use of the Service after We post any modifications to the Privacy Policy on this page will constitute the Users acknowledgment of the modifications and their consent to abide and be bound by the modified Privacy Policy. Users have the right to opt out of the Dhan Platform and/ or Services at any moment. In addition, the Users can, by sending an email to privacy@dhan.co, inquire whether the Company is in possession of their personal data, and they may also require the Company to delete and destroy all such information. However, in such an event You would be required to delete your Dhan account and beyond which You may no longer be able to avail the Services provided by the Dhan Platform


Information Collected:

All information collected by the Company is with the Users' consent. The Company is however free to use, collect, and disclose information of the Users which is in the public domain. We would however save such information as required by the law, and as directed by the regulators along with such intermediaries regulated by them, for the purpose of offering You our Services, and for such further regulatory, audit, and business purposes

When Users use / register on the Dhan Platform, the Users may provide the Company with certain information voluntarily specific to the nature of the Service being availed on the Dhan Platform and/or certain information may be collected by the Company. This information may include sensitive personal information as defined under the IT rules ("Personal Information") and require the user to upload Files which may also contain personal information.

The information so collected may be shared with SEBI / NSE / MCX / BSE / Depository/Clearing Corporations/ Processing Banks / Asset Management Companies of Mutual Funds / Registrar and transfer Agents / Collecting Banks / KYC Registration Agencies (KRAs), CERSAI, NBFCs, Credit Bureaus, etc. solely for the purpose of processing your transaction requests or serving You better.

Our app collects Contact List information solely for referral purposes, displaying friend's lists and app users from the contact list, and does not share this information with third parties under any circumstances.

The Users hereby consent to the collection of such information by the Company. In case User chooses to decline to submit Personal Information on the Dhan Platform, We may not be able to provide certain services to You. We will make reasonable efforts to notify You of the same at the appropriate time. In any case, We shall not be liable and or responsible for the denial of certain services to You, due to the lack of necessary Personal Information being provided by You.

Information collected by the Company shall include but not be limited to the following:

  • Name
  • Contact Details (Permanent Address, Correspondence Address, Email ID, Mobile No etc.) including current location
  • Date of Birth, Nationality
  • Age, Gender and other Demographics
  • PAN, KYC Status, Signature and Photograph
  • Transaction related information
  • Investment Portfolio and details (managed or not managed under Dhan Platform)
  • Financial information (like credit card, banking details), if applicable)
  • Credit Score, if applicable

We also collect certain information either when the Users provide it while using the Dhan Platform or Services and / or automatically as You navigate through the Dhan Platform (which may include usage details, IP address, device ID and type, your browser type and language, the operating system used by your device, access times, and information collected through cookies, web beacons and other tracking technologies). Dhan Platform or its authorized agents shall not retain or store that information for longer than is required for the purposes except when the information may lawfully be used or is otherwise required under any other law for the time being in force. The information collected shall be used for the purpose for which it has been collected.

Any personally identifiable information provided by the User will not be considered as sensitive if it is freely available and / or accessible in the public domain.

If the Company has reasons to suspect that the information provided by any User is misleading, inaccurate, obsolete or incomplete, the Company reserves the right to refuse provision of the Services to the User, at its sole discretion.

USE OF THE INFORMATION COLLECTED:

We collect Personal Information only necessary for the following purposes:
  • To create and maintain your account;
  • To enable You to avail of our Services, and ensure efficient customer care experience and develop new features;
  • To send surveys or marketing communications to inform You of new products or Services or other information that may be of interest;
  • To improve marketing and promotional efforts, to analyze the Dhan Platform usage, improve the Dhan Platform's content and Service offerings, and customize the Dhan Platform's app's content, layout, and Services
  • To dispatch transaction-related communications such as welcome letters and billing reminders
  • To notify the necessary information related to the Dhan Platform's app and Services and your account on the Dhan Platform app from time to time;
  • To maintain records and provide You with an efficient, safe and customized experience while using the Dhan Platform;
  • To analyze overall trends to helps Us improve the Dhan Platform app / website and Services;
  • Verify your identity and prevent fraud or other unauthorized or illegal activity;
  • To comply with applicable laws, rules, and regulations;
  • To transfer the data and the rights associated therewith to a third party as part of reorganization or a sale of the assets of any division of the Company or the entire Company itself; and
  • And in any other way consistent with this Privacy Policy and to support the above activities.

Additionally,


  • We reserve the right to use or disclose your Personal Information in response to any statutory or legal requirements in order to protect our rights, the rights of our other Users, data processors and any other person or property.
  • Finally, We will use or disclose your Personal Information if We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of the Dhan Platform's other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.

DATA PROTECTION:

The security of Personal Information is important and We have implemented commercially acceptable means to protect the same. Our hosting services and servers maintain its systems in accordance with industry standards and best practices to reasonably secure the information of its customers to prevent eavesdropping, and employing up-to-date software on the server. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure and We cannot guarantee its absolute security. We have implemented best industry practices and security policies, rules and technical measures to protect the data including Personal Information that is under the Company's control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. Dhan Platform follows industry best practices, using open and known principles when transferring and storing your data. We believe the biggest threat to the security and privacy of the data is if someone gains access to any of your devices. It is in the best interest of the Users to keep password safe and secret to prevent unauthorised access to the account. If You think that the security of your account has been compromised, change your password and contact Us immediately at help@dhan.co. However, for any data loss or theft due to unauthorized access to the User's electronic devices through which the User avails the Services, We shall not be held liable for any loss whatsoever incurred by the User.

In the event, our partners and third parties distribute Personal Information outside the scope of our agreement with such partners or third parties, the Company cannot be held liable for the confidentiality. Further, in case breach of security or actions including without limitation, computer hacking, unauthorized access to computer data and storage device, computer crashes etc., the Company will not be held responsible.


SHARING OF PERSONAL INFORMATION:

The Company may share your Personal Information with third party service providers (called ‘Data Processors’) to perform certain processing activities on our behalf, such as Parties involved in hosting and enabling our Services and for the purpose of providing You with the best Services. Please note that We will not share your Personal Information with third parties allowing them to use this information for their own purposes unless You have given explicit consent thereto.


PURGING OF PERSONAL INFORMATION

You may disable or delete your Dhan Platform account at any point of time by making and completing verification of such request to Us, through the desktop website, mobile WAP site, mobile application or through the customer support, subject to the applicable terms and conditions. With this We will no longer share your data with any Data Processors. However, We shall retain your Personal Information for only as long as the purpose for its usage exists, after which the same is disposed of by Us except for any record retention required by applicable law.

The Prevention of Money Laundering Act, 2002 require transaction logs to be stored for a period of up to 5 years post the deletion of an account, the SEBI (Stock Broker and Sub Stock Broker) Regulations, 1992 requires the accounts and other details to be maintained for a minimum period of 5 years and as per the Master Circular for Depositories on preservation of records Depositories and Depository Participants are required to preserve the records and documents for a minimum period of 8 years. In line with aforementioned regulations We shall preserve the data for periods as mentioned in the applicable regulations, and their amendments from time to time. In the event of the pendency of any legal / regulatory proceeding or receipt of any legal and / or regulatory direction to that effect, We may be suggested by the applicable laws to retain your Personal Information for longer periods. We shall keep a record of the data for longer periods if required for the purpose of maintaining audit trails under SEBI or for any other purposes as required by the regulations/laws governing Us,

You also understand that the Dhan Platform operates as per certain laws, regulations and guidelines issued by multiple regulatory, statutory, and government bodies as a result we may not always be able to accept requests of purging data or deleting any information about You.


STORAGE OF PERSONAL INFORMATION

We store and process your Personal Information only in India. Our data center and systems also maintain backup which is a part of Our disaster recovery systems which is also present only in India.


THIRD PARTY DISCLAIMER:

The Dhan Platform may contain links to other websites. Please note that when Users click on one of these links, they are entering another website over which We have no control and for which We will bear no responsibility. Often these websites require the User to enter their Personal Information. We encourage the Users to read the privacy policies of all such websites as their policies may differ from our Privacy Policy. Users agree that We shall not be liable for any breach of your privacy of Personal Information or loss incurred by their use of such websites or services. The inclusions or exclusions are not suggestive of any endorsement by the Company of the website or contents of the website. The Users may visit any third party website linked to the Dhan Platform at their risk. Additionally, the Dhan Platform may allow for certain content generated by the User, which can be accessed by other Users. Such Users, including any moderators or administrators, are not authorized representatives or agents of the Company and their opinions or statements do not necessarily reflect those of the Company and We are not bound thereby to any contract to that effect. The Company expressly disclaims any liability for any reliance or misuse of such information that is made available by the Users


COOKIE POLICY

Cookies are small data files that a website stores on your computer. We may use persistent cookies which are permanently placed on your computer to store non-personal data such as browser, internet service provider, operating system, clickstream information and profiling information such as age, gender, income etc. While cookies have unique identification numbers, Personal Information shall not be stored on the cookies. We will use the information stored in the cookies to improve your browsing experience on Our website, by throwing up relevant content wherever possible. We will also use the cookies to store your preferences to ease navigation on the Website/app of the Dhan Platform.


RIGHTS OF THE USERS:

As a User, the Company grants complete control of the information submitted. The rights pertaining thereto are enumerated below:

  • The right to access, update or delete the information We have on the User. This can be done through the User's account settings available on the Dhan Platform.
  • The right of rectification. Users have the right to have their information rectified if that information is inaccurate or incomplete.
  • The right to object and restrict. Users can object and restrict to the processing of their Personal Information. This may however, interfere with the provision of Services to its optimum.
  • The right to data portability. Users have the right to be provided with a copy of the information We have on You in a structured, machine-readable and commonly used format.
  • The right to withdraw consent Users have the right to withdraw their consent at any time where consent is given pertaining to Personal Information

Please note that Users may be asked to verify identity before responding to such requests. If the Users are unable to perform these actions themselves, please get in touch with the Grievance Officer for assistance.

CONTACT DETAILS:

Users may contact the Company by email or postal mail on the following address of the Grievance Officer:

Moneylicious Securities Private Limited

Correspondence Address: 302, The Western Edge I, Off Western Express Highway, Borivali (East), Mumbai – 400066, Maharashtra, India
Grievance Officer: Mr Pravin Jadhav
E-mail ID: grievance@dhan.co




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*All securities mentioned on this website are exemplary and not recommendatory.

We are bullish on India, we are bullish on India's prospects to be one of the largest economies in the world. We believe that the stock market provides a unique opportunity for all of India's traders and investors to participate in the growth story of the country.

Yet, most investing & trading platforms in India have remained more or less the same over the past decade. Times have changed and retail traders and investors have become smarter about managing their trades and money. Modern traders & investors require an online trading platform that helps them keep up with the technological advancements of our time.

That's why we're building Dhan - to help you trade, to help you invest, and to help you participate in India's growth stock via the stock market with awesome features and an incredible experience.

©2021-2024 Moneylicious Securities Private Limited. All rights reserved. CIN: U74999MH2012PTC433549 Moneylicious Securities is part of Raise Financial Services.

SEBI Stock Broker Registration No: INZ000006031 | Depository Participant (CDSL) ID: IN-DP-289-2016
Exchange Membership No. : NSE: 90133 | BSE: 6593 | MCX: 56320
Registered Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India.
Corporate Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India. Customer Care: 9987761000.


For any query / feedback / clarifications, email at help@dhan.co.

In case of grievances for any of the services rendered by Moneylicious Securities Private Limited, please write to grievance@dhan.co (for NSE, BSE and MCX) or grievancedp@dhan.co (for Depository Participant). Please ensure that you carefully read the Risk Disclosure Document as prescribed by SEBI, our Terms of Use and Privacy Policy. Compliance Officer: Mr. Manish Garg and Mobile: 8655740961 Email: complianceofficer@dhan.co To lodge your complaints using SEBI SCORES, click here.


DHAN is a brand owned by Moneylicious Securities Private Limited. All DHAN clients are registered under Moneylicious Securities Private Limited. Clients are advised to refer to our company as Moneylicious Securities Private Limited when communicating with regulatory authorities.


Procedure to file a complaint on SEBI SCORES: Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances


Disclaimer: Investment in the securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit


Attention investors:

  1. Stock brokers can accept securities as margins from clients only by way of pledge in the depository system w.e.f September 01, 2020.
  2. Update your e-mail and phone number with your stock broker / depository participant and receive OTP directly from depository on your e-mail and/or mobile number to create pledge.
  3. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month.

Note: As a policy we do not give stock tips or recommendations and have not authorized anyone to give this on behalf of us. If you know anyone claiming to be a part of Dhan / Moneylicious / Raise or our associate companies or partners and offering such services, please report us on help@dhan.co. Important Information for Investors: To prevent unauthorized transactions in your trading / demat account, do not share your account details, credentials or any personal details with anyone. Keep your mobile number updated with your Stock Broker, Depository Participant and ensure that the same is registered with Stock Exchanges, Depository and KRAs. You will receive alerts and information on your registered mobile number / email for debit and other important transactions in your demat account directly from CDSL / Exchange on the same day. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Stock Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. This is issued in the interest of investors.


Moneylicious Securities Private Limited also known as Dhan is only an order collection platform that collects orders on behalf of clients and places them on BSE StarMF for execution. Client expressly agrees that Dhan is not liable or responsible and does not represent or warrant any damages regarding non- execution of orders or any incorrect execution of orders with regard to the funds chosen by the client or due to, but not being limited to, any link/system failure, delay in transfer of the funds on account of any unforeseen circumstances/issues in the banking system/payment aggregators or any other problems that may result in a delay in crediting the funds into the BSE Star MF's bank account.


Mutual fund investments are subject to market risks, read all scheme related documents carefully before investing. Dhan is not a distributor or agent of any mutual fund. Mutual Funds are not exchange-traded products. Any related disputes will not have access to the Exchange-investor redressal forum or arbitration mechanism. For other disclaimers please refer https://dhan.co/advertisement-disclaimer/


Download client registration documents (Rights & Obligations, Risk Disclosure Document, Do's & Don'ts) in vernacular language: BSE | NSE | MCX


Kindly, read the Advisory Guidelines of BSE | NSE | MCX for investors as prescribed by the exchange with reference to their circular dated 27th August, 2021 regarding investor awareness and safeguarding client's assets


Important Links: SEBI | BSE | NSE | MCX | CDSL | SCORES | ODR Portal | Investor Charter for Stock Brokers | Investor Charter for DP | UCC Advisory | e-Voting for Shareholders | NCL Client Collateral details |
MCXCCL Client Collateral details

Important Information: Terms of Usage | Disclaimers | Privacy Policy | Grievances | Risk Management Policy | Risk Disclosure | Advertisement Disclaimer | Saarthi 2.0 Mobile App for Investors