logo

Products

Logo

Dhan App

Stock Market App built for Super Traders & Long Term Investors.

Logo

Dhan Web

Web Trading Platform for those who love to trade from the big screen.

Logo

Options Trader App

Option Trading App built especially for India's F&O Traders.

Logo

Options Trader Web

Option Trading Platform to build, analyze, & execute F&O trades.

Logo

Trade from tv.dhan.co

Trade with TradingView Chart features for FREE on tv.dhan.co.

Logo

Connect to TradingView

Connect Dhan to TradingView - Place orders from tradingview.com

Logo

DhanHQ Trading APIs

Trade with Algo, Connect Apps, Build Services using APIs for FREE.

Logo

smallcases on Dhan

Build wealth with smallcase investment for FREE on Dhan.

Logo

Margin Trading Facility

Trade and invest with 4X Margin Funding on 1000+ stocks.

Logo

ScanX Stock Screener

50+ Readymade Screeners, Live Market Insights & Instant Trade Execution.

Investments

Logo

Stocks

MTF, Instant Pledge, & more for online stock trading.

Logo

Commodity

Dashboard, Pledge Margin, & Charts for commodity trading.

Logo

Options

Strategy Builder, Flash Trade, & Margin for options trading.

Logo

Futures

Charts, Futures Chain, & Margin for futures trading.

Logo

ETFs

SIP, Forever Order, & Draft Order for investing in ETFs.

Logo

Mutual Funds

Invest in top rated direct mutual funds at 0% commission.

Logo

IPO

Apply for Upcoming IPO, Open IPO and SME IPO using mobile UPI in seconds!

Logo

NFO

Apply for NFOs directly at no extra cost.

Markets

PricingCustomer SupportOpen Demat Account

Download the App Now!

raise
raise
Home
Investor Charter - Stock Brokers
Investor Charter - Stock Brokers

Investor Charter - Stock Brokers

Vision

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

Mission

  • To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
  • To establish and maintain a relationship of trust and ethics with the investors.
  • To observe highest standard of compliances and transparency.
  • To always keep ‘protection of investors’ interest’ as goal while providing service.
  • To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.
  • Execution of trades on behalf of investors
  • Issuance of Contract Notes.
  • Issuance of intimations regarding margin due payments.
  • Facilitate execution of early pay-in obligation instructions.
  • Periodic Settlement of client’s funds.
  • Issuance of retention statement of funds at the time of settlement.
  • Risk management systems to mitigate operational and market risk.
  • Facilitate client profile changes in the system as instructed by the client.
  • Information sharing with the client w.r.t. relevant Market Infrastructure Institutions (MII) circulars
  • Provide a copy of Rights & Obligations document to the client.
  • Communicating Most Important terms and Conditions (MITC) to the client.
  • Redressal of Investor’s grievances.
  • Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself (including website providing mandatory information)
  • Receive complete information about the risks, obligations, and costs of any investment before investing.
  • Receive a copy of all completed account forms and rights & obligation document.
  • Receive a copy of ‘Most Important Terms & Conditions’ (MITC).
  • Receive account statements that are accurate and understandable.
  • Understand the terms and conditions of transactions you undertake.
  • Access your funds in a prescribed manner and receive information about any restrictions or limitations on access.
  • Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties in form of tariff sheet.
  • Discuss your grievances with compliance officer / compliance team / dedicated grievance redressal team of the firm and receive prompt attention to and fair consideration of your concerns.
  • Close your zero balance accounts online with minimal documentation
  • Get the copies of all policies (including Most Important Terms and Conditions) of the broker related to dealings of your account
  • Not be discriminated against in terms of services offered to equivalent clients
  • Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place
  • In case of broker defaults, be compensated from the Exchange Investor Protection Fund as per the norms in place
  • Trade in derivatives after submission of relevant financial documents to the broker subject to brokers’ adequate due diligence.
  • Get warnings on the trading systems while placing orders in securities where surveillance measures are in place
  • Get access to products and services in a suitable manner even if differently abled
  • Get access to educational materials of the MIIs and brokers
  • Get access to all the exchanges of a particular segment you wish to deal with unless opted out specifically as per Broker norms
  • Deal with one or more stockbrokers of your choice without any compulsion of minimum business
  • Have access to the escalation matrix for communication with the broker
  • Not be bound by any clause prescribed by the Brokers which are contravening the Regulatory provisions.
S.No.ActivitiesExpected Timelines
1KYC entered into KRA System and CKYCR3 working days of account opening
2.Client Onboarding Immediate, but not later than one week
3.Order execution Immediate on receipt of order, but not later than the same day
4.Allocation of Unique Client Code Before trading
5.Copy of duly completed Client Registration Documents to clients7 days from the date of upload of Unique Client Code to the Exchange by the trading member
6.Issuance of contract notes 24 hours of execution of trades
7.Collection of upfront margin from clientBefore initiation of trade
8.Issuance of intimations regarding other margin due payments At the end of the T day
9.Settlement of client funds First Friday/Saturday of the month / quarter as per Exchange pre-announced schedule
10.‘Statement of Accounts’ for Funds, Securities and CommoditiesMonthly basis
11.Issuance of retention statement of funds/commodities5 days from the date of settlement
12.Issuance of Annual Global Statement30 days from the end of the financial year
13.Investor grievances redressal21 calendar days from the receipt of the complaint
Sr.NoDOsDON'Ts
1.Read all documents and conditions being agreed before signing the account opening form.Do not deal with unregistered stock broker.
2. Receive a copy of KYC, copy of account opening documents and Unique Client Code. Do not forget to strike off blanks in your account opening and KYC.
3.Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.Do not submit an incomplete account opening and KYC form.
4. Receive all information about brokerage, fees and other charges levied.Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
5.Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
6. If executed, receive a copy of Demat Debit and Pledge Instruction (DDPI) However, DDPI is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting DDPI, carefully examine the scope and implications of powers being granted. Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
7. Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT/CTT etc. as applicable, separately, within 24 hours of execution of trades.Do not opt for digital contracts, if not familiar with computers.
8.Receive funds and securities/ commodities on time, as prescribed by SEBI or exchange from time to time.Do not share trading password.
9. Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges. Do not fall prey to fixed / guaranteed returns schemes.
10.Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (Monthly or Quarterly).Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
11.In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.Do not follow herd mentality for investments. Seek expert and professional advice for your investments
12.Retain documents for trading activity as it helps in resolving disputes, if they arise.

Additionally, Investors may refer to Dos and Don’ts issued by MIIs on their respective websites from time to time

The process of investor grievance redressal is as follows:
1.Investor complaint/GrievancesInvestor can lodge complaint/grievance against stock broker in the following ways:

Mode of filing the complaint with stock broker

Investor can approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance

Mode of filing the complaint with stock exchanges

  1. SCORES 2.0 (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in/

    Two level review for complaint/grievance against stock broker:

    1. First review done by Designated body/Exchange
    2. Second review done by SEBI
  2. Emails to designated email IDs of Exchange
2.Online Dispute Resolution (ODR) platform for online Conciliation and ArbitrationIf the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
3.Steps to be followed in ODR for Review, Conciliation and Arbitration
  1. Investor to approach Market Participant for redressal of complaint
  2. If investor is not satisfied with response of Market Participant, he/she has either of the following 2 options:
    1. May escalate the complaint on SEBI SCORES portal.
    2. May also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration.
  3. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavor to resolve the matter between the Market Participant and investor within 21 days
  4. If the matter could not be amicably resolved, then the matter shall be referred for conciliation.
  5. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator with consent of the parties to dispute.
  6. f the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration
  7. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute.

Handling of Investor's claims / complaints in case of default of a Trading Member / Clearing Member (TM/CM)

Default of TM/CM

Following steps are carried out by Stock Exchange for benefit of investor, in case stock broker defaults:


  • Circular is issued to inform about declaration of Stock Broker as Defaulter
  • Information of defaulter stock broker is disseminated on Stock Exchange website.
  • Public Notice is issued informing declaration of a stock broker as defaulter and inviting claims within specified period.
  • Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period.

Following information is available on Stock Exchange website for information of investors:


  • Norms for eligibility of claims for compensation from IPF.
  • Claim form for lodging claim against defaulter stock broker.
  • FAQ on processing of investors' claims against Defaulter stock broker.
  • Provision to check online status of client’s claim.
  • Standard Operating Procedure (SOP) for handling of Claims of Investors in the Cases of Default by Brokers
  • Claim processing policy against Defaulter/Expelled members
  • List of Defaulter/Expelled members and public notice issued

Invest & Trade with a Trading
Platform That's #MadeForTrade

Open your Dhan Account in minutes!
Start Now
border
logo

Join us on

community logo

Follow us on

twitter
telegram
Linkedin
youtube
instagram
facebook

built with love
for Indians who love to invest & trade

raise

We are part of Raise Financial Services

raise
raise

Explore  |  Sitemap


*All securities mentioned on this website are exemplary and not recommendatory.

We are bullish on India, we are bullish on India's prospects to be one of the largest economies in the world. We believe that the stock market provides a unique opportunity for all of India's traders and investors to participate in the growth story of the country.

Yet, most investing & trading platforms in India have remained more or less the same over the past decade. Times have changed and retail traders and investors have become smarter about managing their trades and money. Modern traders & investors require an online trading platform that helps them keep up with the technological advancements of our time.

That's why we're building Dhan - to help you trade, to help you invest, and to help you participate in India's growth stock via the stock market with awesome features and an incredible experience.

We are doing so by giving you access to not just one but 6 products within the Dhan ecosystem:


This means that with Dhan, you'll be able to start:


Lakhs of users already trust Dhan for their online stock trading and investing needs. Dhan is growing rapidly because of the love we receive from SuperTraders and Long-Term Investors who acknowledge that the platform is innovating for them, building super useful features that help them do everything from investing in stock market to trading F&O like a pro on the Tradingview charts and much more.

While we are growing, we will always remember why we started building in the first place - you. Our user-first approach will always be at the heart of our philosophy. Come join us on this incredible journey!

Try it out, you can close your account at anytime using this link.

©2021-2025 Moneylicious Securities Private Limited. All rights reserved. CIN: U74999MH2012PTC433549 Moneylicious Securities is part of Raise Financial Services.

SEBI Stock Broker Registration No: INZ000006031 | Depository Participant (CDSL) ID: IN-DP-289-2016
Exchange Membership No. : NSE: 90133 | BSE: 6593 | MCX: 56320
Registered Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India.
Corporate Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India. Customer Care: 9987761000.

Details of client bank account

For any query / feedback / clarifications, email at help@dhan.co.

In case of grievances for any of the services rendered by Moneylicious Securities Private Limited, please write to grievance@dhan.co (for NSE, BSE and MCX) or grievancedp@dhan.co (for Depository Participant). Please ensure that you carefully read the Risk Disclosure Document as prescribed by SEBI, our Terms of Use and Privacy Policy. Compliance Officer: Mr. Manish Garg and Mobile: 8655740961 Email: complianceofficer@dhan.co To lodge your complaints using SEBI SCORES, click here.


Disclaimer: All communications with the client in the chat section are for support purposes only, and any commitments or statements made by the agent (human or virtual) shall not be binding on the company.


DHAN is a brand owned by Moneylicious Securities Private Limited. All DHAN clients are registered under Moneylicious Securities Private Limited. Clients are advised to refer to our company as Moneylicious Securities Private Limited when communicating with regulatory authorities.


Procedure to file a complaint on SEBI SCORES: Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances


Disclaimer: Investment in the securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit


Attention investors:

  1. Stock brokers can accept securities as margins from clients only by way of pledge in the depository system w.e.f September 01, 2020.
  2. Update your e-mail and phone number with your stock broker / depository participant and receive OTP directly from depository on your e-mail and/or mobile number to create pledge.
  3. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month.

Note: As a policy we do not give stock tips or recommendations and have not authorized anyone to give this on behalf of us. If you know anyone claiming to be a part of Dhan / Moneylicious / Raise or our associate companies or partners and offering such services, please report us on help@dhan.co. Important Information for Investors: To prevent unauthorized transactions in your trading / demat account, do not share your account details, credentials or any personal details with anyone. Keep your mobile number updated with your Stock Broker, Depository Participant and ensure that the same is registered with Stock Exchanges, Depository and KRAs. You will receive alerts and information on your registered mobile number / email for debit and other important transactions in your demat account directly from CDSL / Exchange on the same day. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Stock Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. This is issued in the interest of investors.


Moneylicious Securities Private Limited also known as Dhan is only an order collection platform that collects orders on behalf of clients and places them on BSE StarMF for execution. Client expressly agrees that Dhan is not liable or responsible and does not represent or warrant any damages regarding non- execution of orders or any incorrect execution of orders with regard to the funds chosen by the client or due to, but not being limited to, any link/system failure, delay in transfer of the funds on account of any unforeseen circumstances/issues in the banking system/payment aggregators or any other problems that may result in a delay in crediting the funds into the BSE Star MF's bank account.


Mutual fund investments are subject to market risks, read all scheme related documents carefully before investing. Dhan is not a distributor or agent of any mutual fund. Mutual Funds are not exchange-traded products. Any related disputes will not have access to the Exchange-investor redressal forum or arbitration mechanism. For other disclaimers please refer https://dhan.co/advertisement-disclaimer/


Download client registration documents (Rights & Obligations, Risk Disclosure Document, Do's & Don'ts) in vernacular language: BSE | NSE | MCX


Kindly, read the Advisory Guidelines of BSE | NSE | MCX for investors as prescribed by the exchange with reference to their circular dated 27th August, 2021 regarding investor awareness and safeguarding client's assets


Important Links: SEBI | BSE | NSE | MCX | CDSL | SCORES | ODR Portal | Investor Charter for Stock Brokers | Investor Charter for DP | UCC Advisory | e-Voting for Shareholders | NCL Client Collateral details |
MCXCCL Client Collateral details

Important Information: Terms of Usage | Disclaimers | Privacy Policy | Grievances | Risk Management Policy | Risk Disclosure | Advertisement Disclaimer | Saarthi 2.0 Mobile App for Investors