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User-First Policy
User-First Policy
No Spam. No Calls. No Promotional SMS. No Relationship Managers.No Trade Advice. No Data Sharing.
Building Dhan as an
Investor First Platform
No Calls
No SMS
No Spam
No Trading &Investment Advice
No Relationship Manager
No Data Sharing
At Raise, our products are built on this core philosophy - we will bring exceptionally great products, awesome user experience, and best-in-class customer service to our users.
We announced Dhan in November 2021, and as you would think - yes, we all are building it fast and gearing up to launch our first consumer app and bringing it on your phones. Dhan is being built as a technology-led experience and built specifically for super traders and long term investors. While we keep technology-first approach in building our product, we are keeping our users - investors and traders even before that. Our culture code at Raise is already shared. As we get hands down in preparation to launch Dhan - our trading & investment platform, we are sharing the guiding principles on which we are building Dhan for our users.
We announced Dhan in November 2021, and as you would think - yes, we all are building it fast and gearing up to launch our first consumer app and bringing it on your phones. Dhan is being built as a technology-led experience and built specifically for super traders and long term investors. While we keep technology-first approach in building our product, we are keeping our users - investors and traders even before that. Our culture code at Raise is already shared. As we get hands down in preparation to launch Dhan - our trading & investment platform, we are sharing the guiding principles on which we are building Dhan for our users.
It's not hard to make decisions once you know what your values are.
- Roy E Disney
We are sharing this in the spirit of being transparent with our users. We feel that with time we will keep evolving these values & principles. At this moment, it looks like the following:
No spam for you
The definition and interpretation of the word Spam has evolved over the years. To keep it very simple for users of Dhan - if it is not relevant for you, you will not hear it / get it from us.
No calls. We will never call you, almost never!
It's simple, we will never call you.
What we simply mean to say is - you will never get a call from us unless you want us to call you or in situations where it is mandatorily required by us.
- We won't call you for IPOs.
- We won't call you to sell you anything.
- We won't call you to tell you any investment tips.
- We won't call you to tell you about trading or money-making opportunities.
- We won't call you to cross sell any financial products.
- And we won't even spook you with calls if you drop off while finishing your KYC or onboarding. That is scary.
What we simply mean to say is - you will never get a call from us unless you want us to call you or in situations where it is mandatorily required by us.
No promotional SMS messages
You will never receive any promotional SMS from us, and it does not matter if you are on a Do Not Disturb (DND) list or not.
No Relationship Managers
Over time we have realised that most relationships managers instead of managing relationships with their clients, they sell. We believe that our app is the best possible way to manage our relationships with our users. While it may take us some time for us to reach there as not all processes are fully digital, this is what we aspire to do. To serve our users, we have the Dhan app and everyone in our team is building the product & experience centred around you.
No trading & investment advice
Investing in securities itself is subject to market risk. And trading and investing calls or any form of advice around it is subjective. We do what we are good at - building products with technology at its core. Hence Dhan will be a platform to execute your decisions as a user. We will never provide our users with any advice to trade or invest in any stocks. If there are situations where we are unsure of inherent risks with any investment or trading products or opportunities, we will prefer to take a conservative stand. While this may result in loss of transactions, users, and also business, we are thinking more about long-term impact v/s short term gains - both for our users and for us at Dhan.
We are a Transaction Execution Platform
Dhan is a transaction execution platform with technology at its core. We are building a product that will help our users make trading & investment decisions, gather insights for them, and execute them with the consent of our users. Users will execute their transactions, we will not. At no point will Dhan encourage users to take decisions that are not aligned with their interests.
Building with Users
We are building Dhan with our users - building products, features and solutions that our users seek for. Over a course of time - we have introduce multiple ways for our users to engage and interact with us in building Dhan together. This includes a vibrant Dhan community, feedback mechanisms built in our product for you to share your experiences and feature requests, group discussions and interactions with product teams at Dhan, groups on messaging apps for traders & investors to share specific requirements, emails to communicate with us, and many such avenues. We aim to work closely with a select group of users with whom we will pilot features, build, test, validate and perfect our products before making them available for all. We feel there is a huge opportunity to build innovative products for traders & investors.
Raising The Bar,
Team Dhan
Invest & Trade with a Trading
Platform That's #MadeForTrade
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built with love
for Indians who love to invest & trade
We are part of Raise Financial Services
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*All securities mentioned on this website are exemplary and not recommendatory.
We are bullish on India, we are bullish on India's prospects to be one of the largest economies in the world. We believe that the stock market provides a unique opportunity for all of India's traders and investors to participate in the growth story of the country.
Yet, most investing & trading platforms in India have remained more or less the same over the past decade. Times have changed and retail traders and investors have become smarter about managing their trades and money. Modern traders & investors require an online trading platform that helps them keep up with the technological advancements of our time.
That's why we're building Dhan - to help you trade, to help you invest, and to help you participate in India's growth stock via the stock market with awesome features and an incredible experience.
©2021-2024 Moneylicious Securities Private Limited. All rights reserved. CIN: U74999MH2012PTC433549 Moneylicious Securities is part of Raise Financial Services.
SEBI Stock Broker Registration No: INZ000006031 | Depository Participant (CDSL) ID: IN-DP-289-2016
Exchange Membership No. : NSE: 90133 | BSE: 6593 | MCX: 56320
Registered Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India.
Corporate Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India. Customer Care: 9987761000.
For any query / feedback / clarifications, email at help@dhan.co.
Important Links: SEBI | BSE | NSE | MCX | CDSL | SCORES | ODR Portal | Investor Charter for Stock Brokers | Investor Charter for DP | UCC Advisory | e-Voting for Shareholders | NCL Client Collateral details |
MCXCCL Client Collateral details
Important Information: Terms of Usage | Disclaimers | Privacy Policy | Grievances | Risk Management Policy | Risk Disclosure | Advertisement Disclaimer | Saarthi 2.0 Mobile App for Investors
Exchange Membership No. : NSE: 90133 | BSE: 6593 | MCX: 56320
Registered Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India.
Corporate Office: 302, The Western Edge I, Off Western Express Highway, Borivali East, Mumbai - 400066, Maharashtra, India. Customer Care: 9987761000.
Details of client bank account
For any query / feedback / clarifications, email at help@dhan.co.
In case of grievances for any of the services rendered by Moneylicious Securities Private Limited, please write to grievance@dhan.co (for NSE, BSE and MCX) or grievancedp@dhan.co (for Depository Participant). Please ensure that you carefully read the Risk Disclosure Document as prescribed by SEBI, our Terms of Use and Privacy Policy. Compliance Officer: Mr. Manish Garg and Mobile: 8655740961 Email: complianceofficer@dhan.co To lodge your complaints using SEBI SCORES, click here.
Disclaimer: All communications with the client in the chat section are for support purposes only, and any commitments or statements made by the agent (human or virtual) shall not be binding on the company.
DHAN is a brand owned by Moneylicious Securities Private Limited. All DHAN clients are registered under Moneylicious Securities Private Limited. Clients are advised to refer to our company as Moneylicious Securities Private Limited when communicating with regulatory authorities.
Procedure to file a complaint on SEBI SCORES: Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances
Disclaimer: Investment in the securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit
Attention investors:
- Stock brokers can accept securities as margins from clients only by way of pledge in the depository system w.e.f September 01, 2020.
- Update your e-mail and phone number with your stock broker / depository participant and receive OTP directly from depository on your e-mail and/or mobile number to create pledge.
- Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month.
Note: As a policy we do not give stock tips or recommendations and have not authorized anyone to give this on behalf of us. If you know anyone claiming to be a part of Dhan / Moneylicious / Raise or our associate companies or partners and offering such services, please report us on help@dhan.co. Important Information for Investors: To prevent unauthorized transactions in your trading / demat account, do not share your account details, credentials or any personal details with anyone. Keep your mobile number updated with your Stock Broker, Depository Participant and ensure that the same is registered with Stock Exchanges, Depository and KRAs. You will receive alerts and information on your registered mobile number / email for debit and other important transactions in your demat account directly from CDSL / Exchange on the same day. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Stock Broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. This is issued in the interest of investors.
Moneylicious Securities Private Limited also known as Dhan is only an order collection platform that collects orders on behalf of clients and places them on BSE StarMF for execution. Client expressly agrees that Dhan is not liable or responsible and does not represent or warrant any damages regarding non- execution of orders or any incorrect execution of orders with regard to the funds chosen by the client or due to, but not being limited to, any link/system failure, delay in transfer of the funds on account of any unforeseen circumstances/issues in the banking system/payment aggregators or any other problems that may result in a delay in crediting the funds into the BSE Star MF's bank account.
Mutual fund investments are subject to market risks, read all scheme related documents carefully before investing. Dhan is not a distributor or agent of any mutual fund. Mutual Funds are not exchange-traded products. Any related disputes will not have access to the Exchange-investor redressal forum or arbitration mechanism. For other disclaimers please refer https://dhan.co/advertisement-disclaimer/
Download client registration documents (Rights & Obligations, Risk Disclosure Document, Do's & Don'ts) in vernacular language: BSE | NSE | MCX
Kindly, read the Advisory Guidelines of BSE | NSE | MCX for investors as prescribed by the exchange with reference to their circular dated 27th August, 2021 regarding investor awareness and safeguarding client's assets
Important Links: SEBI | BSE | NSE | MCX | CDSL | SCORES | ODR Portal | Investor Charter for Stock Brokers | Investor Charter for DP | UCC Advisory | e-Voting for Shareholders | NCL Client Collateral details |
MCXCCL Client Collateral details
Important Information: Terms of Usage | Disclaimers | Privacy Policy | Grievances | Risk Management Policy | Risk Disclosure | Advertisement Disclaimer | Saarthi 2.0 Mobile App for Investors