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You’re being asked to repeat the eSign process because the previous eSign attempt was not completed successfully. This can happen due to a few common reasons:
🔍 Possible Reasons:
1. IPV (In-Person Verification) wasn’t successful
This may happen if:
🔹You didn’t enter the correct OTP
🔹Camera access was denied
🔹You didn’t say the OTP clearly while recording the video
2. eSign failed after IPV
Even if IPV is successful, eSign can fail if:
🔹You entered someone else’s Aadhaar number
🛠 What to do:
- If you’ve followed the steps properly and are still seeing the eSign prompt again, feel free to contact us via chat or email us at help@dhan.co with a screenshot. We’ll look into it and assist you right away!
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