Bank Changes
Primary/Secondary bank changes
This message appears when a previous primary bank change request has been started but not completed.
If you’ve initiated the process and didn’t complete the eSign step, your request remains incomplete. Until this is done, you won’t be able to start a new request to change your primary bank.
💡 Let’s break this down with an example, You have:
- SBI as your current primary bank
- Axis Bank and PNB Bank as your secondary banks
- On Monday, 7th April, you initiated a primary bank change request to switch to Axis Bank, but you didn’t complete the eSign verification.
- Now, on Tuesday, 8th April, if you try to set PNB Bank as your new primary bank, the system will show an "Already in progress" error.
- This is because your earlier request for Axis Bank is still pending.
- You’ll need to complete the eSign for Axis Bank first. Once the change is updated successfully, you can start a new request to switch to any other bank.
📝 Note: To avoid this, make sure to complete the eSign process in one go after initiating a primary bank change request.
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