Bank Changes
Primary/Secondary bank changes
Your bank addition request may be rejected for one of the following reasons, most commonly due to a mismatch between the account holder’s name and the PAN name registered with Dhan.
Let’s understand this better with a few scenarios:
🔹 Scenario 1: Incomplete or blank name fetched via Penny Drop
If the name fetched during bank verification is blank or incomplete, the system will not be able to verify your bank details.
What you can do:
Use the option to manually enter the IFSC code. If we still cannot verify the account, you’ll be prompted to:
- Upload a bank proof (Cancelled cheque, Latest bank statement, or front page of passbook), or
- Try adding a different bank account.
🔹 Scenario 2: Trying to add a corporate bank account
If you’re adding a corporate account (with a company name), it must match the PAN name linked with your Dhan account.
What you can do:
If the account is in your personal name as per PAN, upload a bank proof (Cancelled cheque/Bank statement/Passbook) via chat or email at help@dhan.co for manual verification.
🔹 Scenario 3: Joint bank account
If your name is the secondary holder in a joint account, we need a No Objection Certificate (NOC) from the primary holder.
What you can do:
- Contact us via chat or email at help@dhan.co to get the NOC form.
- Fill it and share it back with us for verification.
- Once approved, we’ll inform you via email/chat so you can reinitiate the bank addition request.
🔹 Scenario 4: Adding someone else’s bank account
If the bank account belongs to someone else (e.g., you're Mr. ABC trying to add Miss XYZ’s bank account), the request will be rejected.
What you can do:
Please reinitiate the request using your own bank account details, which should match the PAN registered on Dhan.
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